Factors affecting members’ satisfaction with the quality of support activities of cooperatives: A case of horticultural cooperatives in Son La province, Vietnam

Date Received: Sep 08, 2023

Date Published: Jun 28, 2024

DOI: https://doi.org/10.31817/vjas.2024.7.2.05

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Issue: Vol. 7 No. 2 (2024): Vietnam Journal of Agricultural Sciences

Section:

ECONOMICS, SOCIETY AND RURAL DEVELOPMENT

How to Cite:

Chau, L., Hoc, N., Hang, N., & Trung, T. (2024). Factors affecting members’ satisfaction with the quality of support activities of cooperatives: A case of horticultural cooperatives in Son La province, Vietnam. Vietnam Journal of Agricultural Sciences, 7(2), 2146–2159. https://doi.org/10.31817/vjas.2024.7.2.05

Factors affecting members’ satisfaction with the quality of support activities of cooperatives: A case of horticultural cooperatives in Son La province, Vietnam

Le Thi Minh Chau (*) 1 , Nguyen Dang Hoc 1 , Ngo Thi Thu Hang 2   , Tran Quang Trung 1

  • Corresponding author: ltmchau@vnua.edu.vn
  • 1 Faculty of Accounting and Business Management, Vietnam National University of Agriculture, Hanoi 131000, Vietnam
  • 2 Faculty of Accounting and Auditing, University of Economics and Business - Vietnam National University, Hanoi 100000, Vietnam

    • Keywords

    Cooperative, member, satisfaction, market risk

    Abstract


    This study explored the factors affecting members’ satisfaction with the quality of support activities of cooperatives using data collected from 301 members of horticultural cooperatives in Son La province. The study applied the SEVERQUAL concept and cooperative principles to develop the research model. Exploratory factor analysis (EFA) and the regression model were used for data analyses. Members’ satisfaction with the quality of the support activities of the cooperatives was specifically evaluated by measuring members’ satisfaction with collective input purchasing; collective marketing; self-help activities; support activities for directly receiving government support; and capacity-building activities. It was found that “Responsiveness” was the prominent factor, followed by the “Assurance and Reliability”, “Empathy”, “Competency of cooperative managers”, and “Tangibles” factors, which were found to positively affect the members’ satisfaction with the quality of the support activities of the cooperatives. To enhance the members’ satisfaction with the quality of the support activities of the cooperatives, the responsiveness of cooperative managers to market risks; social relationships among members; members’ awareness about voluntary participation opportunities in the cooperatives; competency of managers in management and negotiation; internal control systems of the cooperatives; involvement of members in the decision-making process; investment of equipment with internet connections; and the number of members should be improved.

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